Last updated: October 18, 2026
This policy describes how Okanagan Money Academy handles payments, cancellations and refunds for the services it provides in and around Kelowna. It applies to every order agreed with us by telephone, email or in person.
1. How prices and orders are agreed
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
2. Changes and cancellations by you
You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at (250) 763-4180 or by email at hello@growthpixo.com. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.
3. Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in installments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
4. If we cannot keep an appointment
Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.
5. How a refund is made
Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@growthpixo.com, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.
6. Complaints about our work
If you are not satisfied with our work, please describe the problem in writing to hello@growthpixo.com within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.